Frequently Asked Questions
How do I inform you if I am a business customer?
Ecogreenfarms welcomes all business opportunities! Please contact us!
What is the minimum order to receive free delivery?
If your order is above $70, delivery is free (local only).
When will my order be delivered?
Products will be sent immediately upon order confirmation.
Usually, delivery will be made within 7 working days.
I have not received my item. Please resend my item.
If you have not received the products within 10 days from the shipping date, please contact us immediately.
Ecogreenfarms can offer a resolution for customers whose items were lost during delivery.
What can I do if I received a damaged item?
We are sorry to hear that you have received a damaged item.
Please contact us as soon as possible.
What happens if the item that I order is Out-of-Stock?
We will inform you by email.
What if I am not around when you delivered my order?
If there is no one at home at the time of delivery, deliveryman will inform you to arrange for a 2nd attempt delivery.
For wrong address and undelivered parcel, a second delivery fee will be charged again for re-delivery.
What if I want to modify or cancel my order after payment has been made?
Before EcoGreenFarms ships out your order
You can cancel or amend your order without any additional fees incurred.
Please contact us immediately before Ecogreenfarms confirm your order.
After Order has been shipped out
Amendment or cancellation of order is not possible after items have been shipped out.
What if I want to modify or cancel my order after payment has been made?
Before EcoGreenFarms ships out your order
You can cancel or amend your order without any additional fees incurred.
Please contact us immediately before Ecogreenfarms confirm your order.
After Order has been shipped out
Amendment or cancellation of order is not possible after items have been shipped out.